Someone stole my identity; now I owe over $200,000 in sales tax. My tax preparer referred me to Wayne. Wayne has been devoted about following up me as we move through all the steps in the process. He is brilliant in terms of customer service, which made my life easier when dealing with this issue. He got on the phone with New York State tax to find out what was going on. He talked to me various times of the days to get all the information he needed. He even spoke to the suspected identity thief to gather more info to prepare an affidavit. I am happy with the technical help, and customer service is great. I highly recommend Wayne for anyone with tax problems.