Norma Diaz, EA

About Norma Diaz, EA

Norma is an Enrolled Agent U.S. Coast Guard veteran and retired IRS Appeals Manager with more than two decades of federal experience. Having held roles as an Appeals Program Analyst, Collection Appeals Team Manager, and Revenue Officer Advisor, she has worked cases on the front lines, managed teams, and shaped appeals policy. This unique background gives her a 360-degree understanding of IRS systems and how cases are developed, reviewed, and decided.

Norma now uses that insider knowledge to provide friendly, practical, and highly effective help to taxpayers and businesses. Whether you are dealing with a tax lien, trying to settle your debt through an Offer-in-Compromise, or need to appeal an IRS decision, Norma focuses on careful preparation and stress-reducing solutions aimed at protecting your financial future and providing a conclusive resolution to your tax issues.

Habla Español: "Ex-Gerente de Apelaciones del IRS y Veterana de Guardacostas. Ayuda experta y confidencial en español para deudas de impuestos."

Tax Agencies Serviced

Federal Tax Agencies

Internal Revenue Service

State Tax Agencies

Florida Department of Revenue

Reviews

5.0

Peer Rating

1 Reviews

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Recommended by Peter Salinger

Current Co-Worker | Aug 8, 2026

I have worked with Norma when we were both employed by the Internal Revenue Service as well as while we have been in private practice. Norma has a wealth of experience with IRS practices and procedures. She has expert knowledge in international collection issues. I look forward to partnering with her in the future.

5.0

Customer Rating

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Reviewed by Anonymous

Advised on Tax Return Mistake | Jul 16, 2026

Fantastic experience with Norma Diaz. Navigating the Foreign Earned Income Exclusion is tricky, but she made it look easy. She took the time to review all documents, and then completed an amended return to the IRS. Her expertise in international taxation is unmatched. Five Stars!

Problem Experience

Unpaid Taxes
Wage Garnishment
Tax Lien
Tax Penalties
Bank Levy
Notice of Determination
Trust Fund Recovery Penalty
Other Levies
Passport Issues
Tax-Related Identity Theft
Foreign Informational Penalties
FIRPTA
Tax Preparer Penalties
Tax Return Mistake
Tax Refund

Unpaid Taxes
Tax Penalties
Re-Employment Tax Issues
Tax Lien
Bank Levy

Solution Experience

Payment Plans
Offer In Compromise
Currently Not Collectible
Partial Payment Installment Agreement
Levy Release or Reduction
Penalty Abatement
Lien Withdrawal
CAP Hearing
CDP Hearing
Lien Discharge
Lien Subordination
Tax-Related Identity Relief
Bankruptcy
4180 Interview Support
CSED Analysis
Streamlined Filing Procedure
Tax Refund Support
IRS Transcript Analysis
Tax Consultation Service
Innocent Spouse Relief

Payment Agreement
Penalty Abatement

Tax Types Serviced

Corporate Tax Income Tax Employment/Payroll Tax State Sales & Use Tax FIRPTA

Taxpayer Types Serviced

Individuals Sole Proprietor Limited Liability Companies S-Corporations C-Corporations Expatriates Partnerships/Multi-Member LLC

Professional License & Designations

Professional Licenses

State/Federal

Enrolled Agent

Federal 5/5/2026 Active

Related Work Experience

Job Title	Company	Location	Work Duration
Founder	Conclusive Tax Resolutions LLC	Coconut Creek, Florida	Jun 2026 - Present
IRS Appeals Collection Policy Analyst	Internal Revenue Service	Plantation, Florida	Dec 2024 - Sep 2025
IRS Appeals Manager	Internal Revenue Service	South Miami, Florida	Nov 2021 - Dec 2024
Appeals Settlement Officer (International Specialist)	Internal Revenue Service	South Miami, Florida	May 2010 - Oct 2021
Special Procedures Revenue Officer Advisor (Domestic and International Cases)	Internal Revenue Service	Plantation, Florida	Apr 2005 - Apr 2010
Field Revenue Officer	Internal Revenue Service	Deerfield Beach, Florida	Jun 2001 - Mar 2005