Rated by
C S
on Jun 21, 2025
Agency
New York State Department of Taxation
Problems
Tax Penalties
Solutions
Payment Plan
Internal Revenue Service
Problems
Tax Return Mistake
Solutions
Individual Tax Preparation
Bonnie and her partner Atilio were a big disappointment. Not only did they take quite long to submit my son‘s return but made a huge error. He was contacted by the IRS and had to figure out the mistake on his own. They offered no apology and never sent him a copy of the amended return.
Rated by
Anonymous
on Oct 30, 2023
Agency
Massachusetts Department of Revenue
Problems
Unpaid Taxes
Solutions
Payment Plan
Terrible attitude!! I’m still surprised how did all this happen but like how dare you could laugh at someone for couldn’t take care taxes because of family emergency?? All I wanted to do was just solve this one little question that I had about me owing taxes, and ended up being disrespected.
I even apologized for not being aware of this situation because i’ve never had this kind of issues before. She was constantly talking over me on the phone and at the end, she just decided to laugh how broke I was just because I said no thank you when she asked me to see if she can file my tax! I’m very glad I said no after this I hope you’ll never talk like that to anyone ever again!!!
I even apologized for not being aware of this situation because i’ve never had this kind of issues before. She was constantly talking over me on the phone and at the end, she just decided to laugh how broke I was just because I said no thank you when she asked me to see if she can file my tax! I’m very glad I said no after this I hope you’ll never talk like that to anyone ever again!!!
Professional's Reply On Nov 03, 2023
"Sorry. That was not what I meant at all. All I intend to say is that if your tax return is late, interest and penalty will start accumulating and the amount that you owe can multiply quickly. This has to be resolved ASAP. You can ask another professional. I hope you don't take it offensively, but I have your best interest at heart."
Rated by
Edward B
on Oct 18, 2023
Agency
New York State Department of Taxation
Problems
Unpaid Taxes,
Tax Penalties
Solutions
Individual Tax Preparation
Internal Revenue Service
Problems
Unpaid Taxes,
Tax Penalties,
Tax Audit or Examination,
Tax Return Mistake
Solutions
Individual Tax Preparation,
Penalty Abatement,
Amend Tax Returns
A previous tax preparer made some substantial errors, as it pertains to a lump sum payment, which affected over (3) three years of returns. Bonnie Yam was able to discern the proper course of action to mitigate my issues with these returns, and worked diligently to correct them. She opened her office even though it was closed just to be able to meet with me and work out a solution to my issue. Bonnie went above and beyond to assist me and her expertise/care made all the difference. Highly recommend!
Professional's Reply On Oct 19, 2023
"It was a great pleasure working with you. Please feel free to ask any other questions that you've got.
Bonnie"
Bonnie"
Rated by
Anonymous
on Oct 12, 2023
Agency
New York State Department of Taxation
Problems
Unfiled Tax Returns,
Tax Penalties
Solutions
Individual Tax Preparation
Internal Revenue Service
Problems
Unpaid Taxes,
Past Due Tax Return,
Unfiled Returns - No Balance
Solutions
Payment Plans,
Individual Tax Preparation
Bonnie was really friendly and helped me with all the tax problems I had, she helped with my taxes when I moved to New York, it’s amazing I totally trust her
Rated by
Anonymous
on Sep 28, 2023
Agency
New York State Department of Taxation
Problems
Unpaid Taxes
Solutions
Payment Plan
Internal Revenue Service
Problems
Tax Refund
Solutions
Payment Plans
Bonnie was organized, responsive and very helpful. She lays out everything you need to know and helps you create a plan to tackle your situation.
Rated by
Anonymous
on Sep 26, 2023
Agency
New York State Department of Taxation
Problems
Unpaid Taxes,
Unfiled Tax Returns
Solutions
Payment Plan,
Offer In Compromise
Internal Revenue Service
Problems
Past Due Tax Return,
Tax Penalties,
Tax Refund
Solutions
Payment Plans,
Individual Tax Preparation,
Offer In Compromise
My experience with Bonnie was great! She very outstanding and ready to assist with any needs, she has a really friendly and caring environment. What I like the most about her performance is her positive attitude towards the issues that come up and attention to details.